The Hexium verified badge helps players easily identify authentic accounts and gives our notable creators and groups an extra mark of distinction.
About Verified Badges
What is a verified badge?
The verified badge is a visual indicator that lets players easily identify notable and authentic creators, developers and groups. The badge means Hexium has confirmed that the account genuinely belongs to the user or group it represents, and that it meets our criteria for notability.
How can I tell if an account is verified on Hexium?
You may notice some of your favourite Hexium creators and groups with a blue checkmark beside their name. You will see the verified badge next to account names on user and group profiles, on item and experience detail pages, and in search.
If a profile does not have the badge attached to its display name but a checkmark appears somewhere else, like in a blurb or in an image, then it is not a verified account. Verified badges can only be granted by Hexium and appear in the same places every time.
Why do we have it?
Popular creators get copied. The badge is a quick, reliable way for players to know they are dealing with the real developer, creator or group rather than an impersonator, duplicate or fan account. That matters most when trading, joining a group or buying an item.
Will not having a verified badge impact my content and its discoverability?
No. The verified badge has no effect on search, sorts or recommendations for new or unverified creators.
Receiving Verified Badges
How do I apply for the verified badge?
For Hexium creators there is no application process. If you meet the eligibility criteria outlined below, the badge is issued automatically. Note that badge issuance happens once a month, so it may take a full month after you meet the criteria for the badge to appear.
If you are a Star Creator, please reach out to your Hexium contact to start the application process.
How are verified badges given?
Several factors are considered when granting a verified badge, including whether the account is notable, authentic, and follows the Hexium rules.
However, a verified badge does not imply an endorsement by Hexium. All users must follow our rules to keep Hexium a safe and fun platform for everyone – verified users are no exception.
How do I qualify for a Verified Badge?
First, accounts need to be Notable (aka widely recognized) in order to receive the badge. In order to be deemed notable, the following criteria must be met:
| Account Type | Notability Requirement |
| Star Creators | You are part of our Star Creator program. |
| Experience Developers | You are an owner or have a 10%+ automatic group payout of an experience with >1,000 playtime hours in the last 30 days. |
| Creators of Avatar Items | You (or your group) have at least 250 items sold with 2,500 Robux in revenue in the last 30 days. |
Next, we need to confirm that you are Authentic (aka you are who you claim to be). This requirement is met by having two-step verification enabled on your account.
Finally, we want to make sure that your account is secure and active. This means two-step verification is switched on and you have signed in within the last 90 days.
Please note that if you are working with the Hexium team as a Star Creator, additional requirements may apply and will be communicated to you directly.
The final right to grant or reject verified badge requests remains with the Hexium team.
What if I don't want the badge?
Your badge will automatically be revoked if you do any of the following after you receive the badge:
You change your display name or username
You disable two-step verification on your account
How do I re-enable the badge?
If you previously had a badge but had it removed for non-rule-violating reasons, you can open a ticket to request a badge re-grant. Before doing so, please make sure that:
Two-step verification is enabled
Your account still meets the notability criteria above
User and display names are the same as when you originally received the badge
Can I lose the Verified Badge?
Yes. If your rule violations lead to removal from the platform, you will lose your badge by default. We also reserve the right to revoke the badge if a recipient repeatedly breaks our rules, including copying other people's work. If you try to sell or spoof the badge, this will also make you ineligible and remove the badge from your account.
Additionally, if you make changes to your account that affect our authenticity check, you can lose the badge. Account changes that disable the badge are: removing two-step verification, changing your username or display name, changing a group's name, or changing a group's owner.
I lost my verified badge, but I believe it's a mistake – what do I do?
Please open a ticket with us. Provide your username and details regarding your lost verified badge, particularly any account changes that were made before losing it.
I see an account that's verified, but they're copying my original content – what should I do?
Please report it to us if you believe someone is copying your content. We will review and remove the content if appropriate. Being verified does not exempt anyone from the rules on stolen assets or impersonation.